Shipping Policy

Last updated: November 2026

Thank you for shopping with The Petzy! Here's everything you need to know about our shipping process.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Orders are delivered within 21 days after processing. You will receive a tracking number once your order ships.

Shipping Costs

Israel: ₪35 per order.
International: ₪57 per order.

International Shipping

We currently ship to select international destinations. Import duties and taxes may apply and are the responsibility of the customer.

Lost or Delayed Shipments

If your order has not arrived within the expected timeframe, please contact us through our Contact page and we’ll help you right away.